This book is recommended for all health workers, from doctors down to nurses and cleaners. All health workers including hospital managers and administrators must pay attention to this book. The world has move from general health delivery to patient focus health delivery, therefore health workers need to meet the patients half way than waiting for the patients to accept all they have to offer them. Patients must be encouraged to actively participate in the treatment process.
Ahotovi Thomas Ahoto
I am an expert in hospital management and administration, patient care (customer services in hospital) and health service researcher.I have published peer reviewed and award winning article about how hospitals should operate to satisfy patients. My books are a must read for all health workers and patients. I am a conference speaker and a trainer.
Number of Pages:
LAP LAMBERT Academic Publishing
Patient Care, customer service, Hospitals
LAW / General