Assessing Citizens' Trust In Public Healthcare:

A Study Of The Effia Nkwanta Regional Hospital In The Western Region Of Ghana

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What explains trust in healthcare and how do public health facilities ensure they are trusted by citizens. This research explores how institutional factors as well as individual dispositions, affect the trust reposed in the Effia Nkwanta Regional Hospital (ENRH). This research uses a qualitative method of gathering data from four (4) focus group (with 8 respondents each) discussions with citizens who have assessed healthcare from ENRH, and ten (10) in- depth interviews with purposely selected respondents. The research reveals staff attitude, particularly of nurses as being of major concern to citizens and potentially affecting their level of trust. There is ironically, an unwavering acknowledgement of ENRH as the optimum in the delivery of public healthcare in the region.


Gertrude Yeboah Mensah


The author is a young Ghanaian lady, charting her path in Academia. Currently working as a part time tutor at the University of Ghana Learning Centre, Takoradi. She is poised for the exciting advantages that comes with life as an Academician as well as the challenges it poses!!!

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Publishing House:

LAP LAMBERT Academic Publishing


public, Healthcare, citizens, ENRH, trust.

Product category:

LAW / Public