978-620-0-00087-3

Modeling and Analysis of Queuing Systems in Banks

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Summary:

This book is an attempt to apply a queuing model in a banking context with the particularity of a commercial bank in the city of Mbujimayi in the Democratic Republic of Congo/DRC. From introduction to conclusion, we attempt to establish the performance measures of a queuing system in the context of the BCDC and thus to understand the need for commercial banks in general, to apply the Queuing theory in their management, to provide a service well perceived by customers.

Author:

Alex Mitewu Kabamba

Biographie:

Alex MITEWU KABAMBA, Department of Economics at Université Officielle de Mbujimayi (UOM)/Kasaï oriental/Democratic Republic of Congo. Researcher in Economics.

Number of Pages:

52

Book language:

English

Published On:

2019-05-07

ISBN:

978-620-0-00087-3

Publishing House:

LAP LAMBERT Academic Publishing

Keywords:

Queue theory, Banking System, Multi-Server Queuing Model, Economic cost, Service rate

Product category:

BUSINESS & ECONOMICS / Management