The Digitization of HR Services & Processes

A review of employee satisfaction with digital HR services and processes and the impact on operational HR costs

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The objectives of this research included gaining an insight into the levels of satisfaction amongst employees and managers with the digitisation of HR services and the availability of those services on mobile apps. In relation to employees, the research sought to ascertain if demographic differences such as age, industry or workplace had any significant impact on employee satisfaction with the HR function; the demographic aspect had not been considered in previous literature heretofore. Other aims of the research were to determine if always on connectivity with the workplace increased stress among employees, managers and HR professionals. From the perspective of HR professionals the research investigated if the digitisation of HR would lead to cost savings or a reduction in HR headcount. Other sub-themes under these main headings were assessed.


Alan Murphy


The author is a HR leader driving strategic change, efficiency and engagement through continuous improvement and technology with over 20 years experience in HR having held roles as a business partner and operational roles. He holds a first class MBA from Dublin Business School and a Bachelor of Business Studies degree from Dublin City University.

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Publishing House:

LAP LAMBERT Academic Publishing


Digital HR, human resources, Process Improvement, HR Services

Product category:

BUSINESS & ECONOMICS / Production & Operations Management