The efficiency of adoption of any change should not just be looked at how it leads to improvement in service delivery but also how the change process was managed as well as the involvement of the stakeholders in the process of change management. KPLC has over the years adopted significant changes such as introduction of the prepaid metering, the E billing and E payment system, introduction of Feeder Management Programmes, introduction of E -leave, rotation of jobs, upgrading systems network and company servers, installation of GPS in newly bought cars and outsourcing of non-key activities such as installations of transformers. The study sought to know how these changes were managed in terms of stakeholder involvement in the processes. The study adopted a descriptive study design. The study collected data using interview schedules. The study found that the stakeholders in KPLC were involved through giving their feedback to the management on the change process and developing of sound procedures necessary to ensure that the changes are effective.
Aketch E. Ng’ong’a
Dr. Aketch E. Ng’ong’a, Ph.D.: has a wealth of experience in accounting in the corporate spanning 21 years and is a part time lecturer of strategic management at Jomo Kenyatta University of Agriculture and Technology. In addition, he is a resource person providing independent business strategy consultancy.
Number of Pages:
LAP LAMBERT Academic Publishing
Management, stakeholders, change management, Accounting
BUSINESS & ECONOMICS / Production & Operations Management